Delivery & Returns
Everything here is made in the workshop at Old Sleningford in North Yorkshire.
Ready to ship items are dispatched within 2-4 working days of your order.
Made to order items (most signs, etc.) are created after you place your order.
Please allow 7 -14 working days for us to complete your order before dispatch.
Custom and bespoke commissions are made once the design is agreed and we'll confirm the timescale during the design process.
If you need something for a specific date - a birthday, wedding or event, etc.- please get in touch before you place your order and I'll let you know honestly if it's possible.
How long will it take?
Your order will be shopped using Royal Mail for small items and other couriers for larger items depending upon the size and weight.
UK delivery: Estimated 2 - 4 days after dispatch​
International delivery: Delivery times and costs vary by destination- these will be calculated at checkout. You'll receive a dispatch confirmation by email as soon as your order is on its way.
What if something arrives damaged?
It rarely happens, but if your order arrives damaged or isn't what you expected, please get in touch within 14 days of delivery. Take a photo of the damage and email me at info@spatchcockandwurzill.com and I'll sort it out as quickly as possible.
Returns and exchanges
I want you to love what you receive. If you're not happy with your order, here's what to do:
Returning a standard item: You have 30 days from delivery to return an item in its original and unused condition. Just get in touch and I'll arrange it.
Custom and personalised items: Because these are made specifically for you, I'm unable to accept returns on custom or bespoke pieces unless the item is faulty or arrived damaged. Please check any design final proofs thoroughly for spelling errors, etc as these cannot be returned unless it was my error.
Refunds
Once I receive your return and checked it over, I'll process your refund within 5 - 10 days. Refunds go back to your original payment method. Return postage costs are the buyer's responsibility except where an item is faulty or damaged on arrival.
If you have any questions about your order, delivery, or a return, I'm always happy to help.
Email: info@spatchcockandwurzill.com
Phone: 01765 634616
Workshop: Unit 6, Old Sleningford Farm, Ripon, North Yorkshire, HG4 3JB
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